Shipping & Returns
Shipping Policy
1. Processing & Dispatch
Orders are processed within the specified lead time usually (3-6 business days) (excluding weekends and holidays) after payment is confirmed. Once your order is ready for dispatch, you will receive a confirmation email with tracking details (if applicable).
2. Shipping Methods & Delivery Timeframes
We offer the following shipping options:
-
Standard Shipping: Based on individual product availability
-
Local Pickup: Will only be available once our storage facility is up and running.
Delivery times may vary depending on location, carrier delays, or unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on order size, weight, and destination or via quote.
4. Delivery Areas
We currently ship to anywhere in Gauteng. But can arrange for delivery in major provinces with a 3rd party courier. If your location is not listed, please contact us to check availability.
5. Order Tracking
If tracking is available, customers will receive tracking details via email once the order has been shipped. You can track your order using the provided tracking number on the carrier’s website.
6. Damaged, Lost, or Delayed Shipments
-
If your order arrives damaged, please contact us within 2 days with photos of the damaged item and packaging.
-
If your order is lost or significantly delayed, reach out to us, and we will assist in resolving the issue.
-
StorPro is not responsible for delays caused by the shipping carrier or external factors such as weather conditions or customs delays.
7. International Shipping (If applicable)
Customers are responsible for any customs duties, taxes, or import fees imposed by their country. StorPro is not liable for delays due to customs processing.
8. Contact Us
For any shipping-related inquiries, please contact our customer service team at [email/phone].
Return & Exchange Policy
1. Eligibility for Returns & Exchanges
We want you to be satisfied with your purchase. If you are not completely happy, you may return or exchange eligible items within 2 days of delivery. To qualify, items must be:
-
Unused, in their original condition, and in the original packaging.
-
Accompanied by proof of purchase (receipt or order confirmation).
-
Not listed as a final sale, clearance, or custom-made product.
2. Return Process
To initiate a return, please follow these steps:
-
Contact our customer service team at [email/phone] with your order details and reason for return.
-
Wait for approval and further instructions.
-
Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
-
Once received and inspected, we will process your refund or exchange within 3 business days.
3. Exchanges
If you need to exchange an item for a different size, color, or product, please contact us within 2 days of delivery. Exchanges are subject to stock availability. If the requested item is unavailable, a refund or store credit may be offered.
4. Refunds
Refunds will be issued to the original payment method within 3 business days after the returned item is received and inspected. Shipping fees are non-refundable unless the return is due to an error on our part.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 2 days with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.
6. Non-Returnable Items
The following items are not eligible for return or exchange:
-
Custom-made or personalized products.
-
Clearance or final sale items.
-
Items that have been used or are not in resalable condition.
7. Contact Us
For any return or exchange inquiries, please reach out to our support team at [email/phone].